If you’re a training manager, you’re doubtless working with salespeople from consulting firms and vendors to select the products and services you need to support your teams. As you evaluate these competing bids, it is very easy to subconsciously favor the bid from the person you’d prefer to do business with moving forward.
You don’t want to disregard this gut feeling entirely. Having a good working relationship with the people you’re going to deal with on a day-to-day basis is crucial to the overall success of your training program. Unfortunately, the salesperson is typically not the individual you end up partnering up with once you’ve signed a contract. Instead, you find yourself dealing with sales engineers or customer service representatives. Continue reading