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Using Virtual Role-Play to Solve Training Problems
How Do You Train Employees to Think on Their Feet?

By Tonya Goth Simmons / June 2010

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  • Thu, 08 Oct 2015
    Post by Chandan Dev

    Nice post. i would like to add while using simulations use watch-try-do strategy , where they can watch the steps involved in working with customer, try the steps with online guidance and finally, attempt to perform the task on their own.