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Thu, 20 Dec 2007
Firstly, I''d like to apologize in advance if my comment is not well taken. There are sincere apologies and insincere apologies. If sincerity of the apology is important, can sincerity be taught. Starbucks workers seem very sincere in their cheery disposition but maybe that was the result of some corporate training program. I hope that sincerity is something that is unlearnable by any means.Post by Mike Gualtieri