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Learn to apologize for fun and profit

By Lisa Neal / December 2007

TYPE: OPINION
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Sometimes I have mental mash-ups where disparate ideas merge in my head. My latest mash-up combined a Fortune magazine article with a conversation I had with a friend, Hal, who has been working with a life coach to identify what he loves to do that can also earn an income. The Fortune article correlated the likelihood of apologizing with salary. It quoted a study that said "a person's willingness to apologize was an almost perfect predictor of their place on the income ladder" and extrapolated that apologizing "now and then is an indicator of strong people skills, essential for moving up in almost any organization." My idea was to teach people apologizing through-you guessed it-e-learning.

I imagined the course. I would use video to depict scenarios in which problems occur and an apology is offered. Since the study showed that the highest earners apologized more regardless of whether they believed they were at fault or not, the videos would have to include a wide variety of situations. Students could decide whether the apology was delivered effectively for the situation. And to encourage reflection, students could be further asked what they would do in the same situation. Then there would be additional scenarios and a coach would discuss student responses, offering feedback by phone or email. Students would be asked to try out their skills in real-life situations and report back to their coach.

I don't know what the course would cost to develop, although producing video and providing coaching can be expensive. But the cost might be insignificant compared to the resulting earnings, not to mention family harmony.

An online pearl merchant commissioned this study because it noticed that "a growing number of customers, when asked the reason for their pearl purchases, replied that the baubles were given as an apology, usually to a wife or girlfriend." I might contact the merchant to see if they want to sponsor this course. Either that or the AMA, the American Management Association, since this could aid in better leadership and workplace skills, or perhaps the other AMA, the American Medical Association, since there has been a lot of interest in the role of apology in reducing medical malpractice.

Here we are quickly approaching New Year's Eve, a time when so many make resolutions. I'll bet "I'll lose weight" (how many calories can I save by giving up Caramel Frappuccinos?) surpasses "I'll earn more money" at the top of the list. What about resolving to take a course to learn to say "I'm sorry"?



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ADDITIONAL READING

    Lisa Neal
  1. How to get students to show up and learn
  2. Q&A
  3. Blended conferences
  4. Predictions for 2002
  5. Learning from e-learning
  6. Storytelling at a distance
  7. Q&A with Don Norman
  8. Q&A with Saul Carliner
  9. When will e-learning reach a tipping point?
  10. Online learning and fun
  11. In search of simplicity
  12. eLearning and fun
  13. Everything in moderation
  14. The basics of e-learning
  15. "Spot Learning"
  16. Talk to me
  17. Q&A with Diana Laurillard
  18. Do it yourself
  19. Degrees by mail
  20. Predictions for 2004
  21. Is it live or is it Memorex?
  22. Five Questions...for Christopher Dede
  23. Five Questions... for John Seely Brown
  24. Five questions...for Shigeru Miyagawi
  25. "Deep" thoughts
  26. 5 questions... for Richard E. Mayer
  27. Designing usable, self-paced e-learning courses
  28. Want better courses?
  29. Just "DO IT"
  30. Five questions...
  31. Formative evaluation
  32. Senior service
  33. Blogging to learn and learning to blog
  34. The Value of Voice
  35. Predictions for 2006
  36. The stripper and the bogus online degree
  37. Five questions...for Lynn Johnston
  38. Five questions...for Tom Carey
  39. Not all the world's a stage
  40. Five questions...for Karl M. Kapp
  41. Five questions...for Seb Schmoller
  42. Do distance and location matter in e-learning?
  43. Why do our K-12 schools remain technology-free?
  44. Music lessons
  45. Of web hits and Britney Spears
  46. Advertising or education?
  47. Five questions…for Matt DuPlessie
  48. Back to the future
  49. Learner on the Orient Express
  50. My life as a Wikipedian
  51. Five questions...for Elliott Masie
  52. Five questions...for Larry Prusack
  53. Serious games for serious topics
  54. Five (or six) questions...for Irene McAra-McWilliam
  55. Predictions For 2003